Shipping and returns

How, when and where we send your pieces, and how to handle a return.

1. Shipping zones

We ship to the 27 countries of the European Union. For tax and customs purposes we distinguish three zones:

• Mainland Spain and the Balearic Islands. Final price with 21 % VAT included.
• Canary Islands, Ceuta and Melilla. These lie outside the territory where Spanish VAT applies, so the price is charged without VAT. On arrival, IGIC, IPSI and the corresponding customs procedures may apply.
• European Union. Final price with taxes included, no customs formalities.

2. Lead times

Every lamp is made by hand in our workshop, so the time depends on the piece.

As a guide, production takes around 4 working days, to which transport time must be added. It is an indicative time: if a piece is going to take longer than expected, we will tell you. Delivery will never exceed 30 calendar days from confirmation of the order.

3. Shipping costs

Shipping is free across the European Union, with no minimum order: its cost is included in the price of each piece and no charge is added at checkout.

In no case does it include duties, taxes or customs handling fees that may apply in the Canary Islands, Ceuta and Melilla, which are payable by whoever receives the order.

4. Tracking

When your order leaves the workshop you will receive an email from the carrier with the tracking number.

5. Transport incidents

Check the parcel when you receive it. If there is visible damage, note it on the carrier’s delivery note and tell us within 48 hours, attaching photographs. We will take care of it.

6. Returns

You have 14 calendar days from receipt to return your order, under the right of withdrawal. Write to us at info@tantolamps.com and we will tell you how to proceed.

The product must come back in its original packaging and in good condition. Once received and checked, we will refund you within a maximum of 14 days by the same payment method.

Who pays the return shipping. Shipping to your home is free, but the cost of returning the piece to us is yours. The only exception is a return caused by a mistake on our part or a defect in the product: in that case we cover it and send you the collection label.

Made-to-measure or personalised pieces fall outside the right of withdrawal (art. 103.c of RLD 1/2007). We will remind you of this expressly before confirming the order.