Shipping and returns

How, when and where we send your pieces, and how to handle a return.

1. Shipping zones

We ship worldwide. For tax, customs and shipping purposes we distinguish these zones:

• Mainland Spain and the Balearic Islands. Final price with 21 % VAT included.
• Canary Islands, Ceuta and Melilla. These lie outside the territory where Spanish VAT applies, so the price is charged without VAT. On arrival, IGIC, IPSI and the corresponding customs procedures may apply.
• European Union. Final price with taxes included, no customs formalities.
• United States and the rest of the world. No Spanish VAT, as this is an export. The shipping cost depends on the piece and is shown in your cart before you pay. The destination country may apply its own taxes or duties on arrival, payable by whoever receives the order.
• United Kingdom. Same as the rest of the world, with one added condition under UK customs rules: the minimum order is €165.

2. Lead times

Every lamp is made by hand in our workshop, so the time depends on the piece.

As a guide, production takes around 4 working days, to which transport time must be added. It is an indicative time: if a piece is going to take longer than expected, we will tell you. Delivery will never exceed 30 calendar days from confirmation of the order.

3. Shipping costs

Shipping is free within Spain and the European Union, with no minimum order: its cost is included in the price of each piece and no charge is added at checkout.

To the rest of the world — including the United States and the United Kingdom — shipping has a cost that depends on the piece, calculated and shown in your cart before you pay; it is not included in the price. In no case does it include duties, taxes or customs handling fees that may apply on arrival in the Canary Islands, Ceuta, Melilla or outside the European Union, which are payable by whoever receives the order.

4. Tracking

When your order leaves the workshop you will receive an email from the carrier with the tracking number.

5. Transport incidents

Check the parcel when you receive it. If there is visible damage, note it on the carrier’s delivery note and tell us within 48 hours, attaching photographs. We will take care of it.

6. Returns

You have 14 calendar days from receipt to return your order, under the right of withdrawal. Write to us at info@tantolamps.com and we will tell you how to proceed.

The product must come back in its original packaging and in good condition. Once received and checked, we will refund you within a maximum of 14 days by the same payment method.

Who pays the return shipping. The cost of returning the piece to us is yours. The only exception is a return caused by a mistake on our part or a defect in the product: in that case we cover it and send you the collection label.

Made-to-measure or personalised pieces fall outside the right of withdrawal (art. 103.c of RLD 1/2007). We will remind you of this expressly before confirming the order.