Terms of sale

Terms applying to purchases in this shop, under Spanish Royal Legislative Decree 1/2007 on Consumers and Users.

1. Seller

ESLLETRO, S.L., Tax ID B88707583, registered at Calle Navarra, 50 · 12002 Castellón de la Plana (Castellón), Spain.

2. Products

Our lamps are made by hand in wood and natural stone. As these are living materials, every piece is unique: there may be variations in grain, tone and texture compared with the photographs. Those variations are inherent to the material and are not considered a defect.

3. Prices and taxes

Prices are shown in euros and include the applicable VAT. Shipping is free across the European Union, with no minimum order.

4. Purchase process

Once you confirm the order and complete payment you will receive a confirmation email. The contract is considered concluded at that moment.

5. Payment methods

Payment is processed through Stripe by credit or debit card, and also with Link or Amazon Pay if your browser offers them. We never store your card details.

6. Delivery times

Each piece is made by hand to order. The indicative production time is around 4 working days, to which transport time must be added. Delivery will never exceed 30 calendar days from confirmation of the order. See our shipping policy for the detail.

7. Right of withdrawal

You have 14 calendar days from receipt to withdraw from the purchase without giving a reason. To exercise it, let us know at info@tantolamps.com.

Once the product is returned in good condition, we will refund you within a maximum of 14 days. Shipping to your home is free, but the cost of returning the piece to us is yours, unless the return is due to a mistake on our part or a defect in the product: in that case we cover it.

Made-to-measure pieces. Products made to your specifications or clearly personalised are excluded from the right of withdrawal, under article 103.c of Royal Legislative Decree 1/2007. We will remind you of this expressly before confirming a bespoke order.

8. Warranty

Products carry the 3-year legal guarantee of conformity provided for new goods. If the product arrives damaged or has a defect, contact us with photographs and we will sort it out.

9. Complaints and dispute resolution

You can send any complaint to info@tantolamps.com, and if you would rather have it on an official Generalitat Valenciana complaint form, ask us and we will send you one free of charge. The European Commission online dispute resolution platform is also available to you: ec.europa.eu/consumers/odr.

You may also contact the consumer services of your region or the corresponding Consumer Arbitration Board.